Disputes

We aim for fair, timely resolutions for both buyers and sellers.

  1. Try to resolve directly. Use the order chat to clarify issues with the other party.
  2. Open a dispute from your dashboard. Provide clear details, screenshots, receipts, and delivery proofs.
  3. Our review. A moderator reviews both sides and may request more evidence.
  4. Outcome. Funds are released either to the seller or refunded to the buyer per evidence.

Tips for Faster Resolution

  • Keep all communication within the platform.
  • Upload clear evidence (timestamps, tracking, work samples).
  • Respond promptly to moderator requests.

Need help? Contact support.